Tried to activate my Submerge key, says is a duplicate key.

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sir1mi
Posts: 3
Joined: Wed May 13, 2015 1:27 pm

Tried to activate my Submerge key, says is a duplicate key.

Postby sir1mi » Wed May 13, 2015 1:31 pm

Hey, I received my Submerge key yesterday and today I went onto Steam to activate it but when I typed the key into Steam activation, I got an error saying that the key I tried to activate was a duplicate key and had already been activated by someone else! Can anyone explain why this has happened or how I might be able to get another key? Thanks.
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Lemonsponge
Submerge Dev Team
Posts: 33
Joined: Wed Mar 11, 2015 9:25 am
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Re: Tried to activate my Submerge key, says is a duplicate key.

Postby Lemonsponge » Thu May 14, 2015 7:11 am

Hi Sir1mi,

sorry to hear about that! Please forward the email you received to community(at)submerge-game.com. I'll check what happened and sent you a new key.
sir1mi
Posts: 3
Joined: Wed May 13, 2015 1:27 pm

Re: Tried to activate my Submerge key, says is a duplicate key.

Postby sir1mi » Thu May 14, 2015 11:01 am

Hey, thank you for the quick reply, I have done what you asked and forwarded it to that address :)
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Lemonsponge
Submerge Dev Team
Posts: 33
Joined: Wed Mar 11, 2015 9:25 am
Contact:

Re: Tried to activate my Submerge key, says is a duplicate key.

Postby Lemonsponge » Fri May 15, 2015 7:30 am

Thank you, I already had a look at it and sent you a new key :)
sir1mi
Posts: 3
Joined: Wed May 13, 2015 1:27 pm

Re: Tried to activate my Submerge key, says is a duplicate key.

Postby sir1mi » Fri May 15, 2015 8:54 am

Thank you! It worked perfectly this time :)
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Lemonsponge
Submerge Dev Team
Posts: 33
Joined: Wed Mar 11, 2015 9:25 am
Contact:

Re: Tried to activate my Submerge key, says is a duplicate key.

Postby Lemonsponge » Fri May 15, 2015 4:08 pm

Awesome! :)

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